PetalPink ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.
1. Information We Collect
We collect information you provide directly:
- Order information: Name, email, shipping address, phone number, payment details
- Account information: Email address if you subscribe to our newsletter
- Communication: Any messages you send us via our contact form
We also automatically collect:
- Browser type, IP address, and device information
- Pages visited and time spent on our site (via Google Analytics)
- Cookies for site functionality and analytics
2. How We Use Your Information
- To process and fulfil your orders
- To communicate with you about your order status
- To send marketing emails (only if you've opted in — you can unsubscribe anytime)
- To improve our website and product offerings
- To comply with legal obligations
3. Payment Security
All payments are processed securely through Stripe. We do not store your credit card information on our servers. Stripe is PCI DSS Level 1 compliant — the highest level of security certification.
4. Third-Party Services
We use the following third-party services that may process your data:
- Stripe — payment processing
- Snipcart — shopping cart and checkout
- Google Analytics — website analytics
- Mailchimp — email marketing (opt-in only)
5. Your Rights
Under the New Zealand Privacy Act 2020 and applicable international privacy laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Unsubscribe from marketing communications
6. Cookies
We use cookies for essential site functionality (shopping cart, session management) and analytics. You can disable cookies in your browser settings, but some features of our site may not work properly.
7. Contact Us
If you have any questions about this privacy policy, please contact us at hello@yourstore.com.