Shipping & Returns

🚚 Shipping

We ship worldwide from our fulfilment centres. All orders are processed within 1–3 business days.

Destination	Estimated Delivery	Cost
New Zealand & Australia	5–10 business days	Free over $50 / $4.99 flat
United States & Canada	7–14 business days	Free over $50 / $4.99 flat
United Kingdom & Europe	7–15 business days	Free over $50 / $4.99 flat
Rest of World	10–20 business days	Free over $50 / $5.99 flat

Tracking

Every order includes tracking. You'll receive a confirmation email with your tracking number once your order has shipped.

Customs & Duties

International orders may be subject to local customs fees, duties, or taxes upon arrival. These charges are the responsibility of the buyer and vary by country.

↩️ Returns & Refunds

We want you to love your purchase. If you're not satisfied, we offer a hassle-free return process.

Return Policy

• Returns accepted within 30 days of delivery
• Items must be unused, unworn, and in original packaging
• Contact us at hello@yourstore.com to initiate a return
• We'll provide a return shipping label or instructions

Refund Process

• Refunds are processed within 5–7 business days of receiving the returned item
• Refunds are issued to the original payment method
• Shipping costs are non-refundable (unless the item was faulty or incorrect)

Exchanges

Need a different size or colour? Contact us and we'll arrange an exchange at no extra cost (subject to availability).

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 7 days of delivery with photos. We'll arrange a full refund or replacement — no return required.