Terms of Service

Last updated: May 2026

By accessing and using the PetalPink website ("Site"), you agree to the following terms and conditions. Please read them carefully.

1. General

PetalPink is an online retail store operated from New Zealand. By using this Site, you agree to comply with New Zealand laws and these Terms of Service.

2. Products & Pricing

  • All prices are listed in USD unless otherwise stated
  • Prices are subject to change without notice
  • We reserve the right to correct any pricing errors
  • Product images are for illustration purposes; actual products may vary slightly in colour due to screen settings

3. Orders & Payment

  • By placing an order, you confirm that all information provided is accurate
  • We reserve the right to refuse or cancel any order at our discretion
  • Payment is collected at the time of purchase via Stripe
  • You will receive an order confirmation email upon successful payment

4. Shipping & Delivery

Shipping timelines are estimates and not guarantees. We are not responsible for delays caused by customs, postal services, or events beyond our control. See our Shipping & Returns page for full details.

5. Returns & Refunds

Returns are accepted within 30 days of delivery. Items must be unused and in original packaging. Refunds are processed to the original payment method within 5–7 business days. See our Returns Policy for complete details.

6. Intellectual Property

All content on this Site — including text, images, logos, and design — is the property of PetalPink and is protected by copyright law. You may not reproduce, distribute, or use any content without our written permission.

7. Limitation of Liability

To the maximum extent permitted by law, PetalPink shall not be liable for any indirect, incidental, or consequential damages arising from the use of this Site or the purchase of products. Our total liability is limited to the purchase price of the product in question.

8. Consumer Guarantees Act (NZ)

Nothing in these terms is intended to limit your rights under the New Zealand Consumer Guarantees Act 1993. Products must be of acceptable quality, fit for purpose, and match their description.

9. Changes to Terms

We reserve the right to update these terms at any time. Changes will be posted on this page with an updated date. Continued use of the Site constitutes acceptance of the revised terms.

10. Contact

Questions about these terms? Contact us at hello@yourstore.com.